(814) 765-7871 or (800) 252-3893 (PA ONLY)
OUR LINES ARE OPEN FROM 8 A.M. – 5 P.M. MONDAY - FRIDAY
All deposits are due one week (7 days) after a reservation is made, unless the date of the trip is within that time period, then payment in full is required at time of reservation. Passengers will not receive bills for tours in the mail or on-line, instead payment should be made via mail, in person or by credit card. When sending payment via the mail, please include a note specifying the tour, date and names of passengers. Credit card payments are accepted online, in person or over the phone and subject to a convenience fee. Receipts for credit card payments will be forwarded via mail or email. Receipts for other forms of payment will be sent via email or upon request.
*If payment is not received within the above described time periods, Fullington Trailways reserves the right to cancel or reassign seating for the tour in question, without notice.
One day tours
A minimum deposit of $25 per person is required within 7 days after reservation is made. Tours requiring advance admission fees or tickets will demand more of a deposit and that amount will be made known when making the reservation. The balance is due 14 days prior to the departure of the tour.
A minimum deposit of $50 per person is required within 7 days after reservation is made. The balance is due 30 days prior to the departure date.
Multiple day tours (3 days or more)
A minimum deposit of $150 per person is required within 7 days after reservation is made. The balance is due 30 days prior to the departure date. A 5% discount is honored if trip is paid in full by cash or check only 45 days prior to the departure date. (Does not apply to FABCo Private Charters, Collette Vacations or Voyager VIP Cruises.)
Some tours may require higher deposits and/or different schedules from above. In these instances, a notation will be made on the confirmation/invoice.
Please allow 2-3 weeks for refund processing. Cancellations should be made during regular office hours (M-F, 8am-5pm) when possible.
Some tours may have exceptions to below. This information will be outlined on the confirmation/invoice.
If Fullington Trailways cancels a tour due to lack of adequate bookings, a full refund will be issued in the same form of payment.
One day tours
A full refund will be issued when cancellation is received 15 days or more prior to the tour's departure date. A 75% refund of the transportation charges will be issued when cancellation is received within 4-14 days prior to the tour's departure date. No refund will be issued when cancellation is received 3 days or less prior to the tour's departure date.
Any refund will be based on the admission policy when cancellation is received 31 days or more prior to the tour's departure date. A 75% refund of the transportation charges will be issued when cancellation is received within 4-30 days before the tour's departure date. No refund will be issued when cancellation is received 3 days or less prior to the tour's departure date.
Multi-Day (3 days or more) tours
Any refund will be based on the admission/hotel policy when cancellation is received 31 days or more prior to the tour's departure date. A refund of 75% of the cost of transportation will be issued when cancellation is received within 4-30 days prior to the tour's departure date. No refund will be issued when cancellation is received 3 days or less prior to the tour's departure date.
Fullington reserves the right to deem some trips as non-refundable based on demand of ticket venue. These instances will be communicated upon booking and reflected on confirmation/receipt.
FULLINGTON TOUR PROTECTION PLAN
For cancellations received 3 days or less prior to the tours departure dates, a 75% refund will be honored in the event of:
Death of immediate family member or travel companion
Personal illness or illness of travel companion.
Supporting documentation will be required. Does not apply to FABCo Private Charters, Collette Vacations or Voyager VIP Cruises.
For a more comprehensive tour protection plan, we recommend exploring USI Affinity Travel Insurance Services.
CUSTOMERS WITH DISABILITIES
Fullington Trailways, LLC is pleased to serve our guests with disabilities. At the time you make your reservation, please assist us to know how we may best accommodate you. If you use a mobility device, we will need to know its weight, height, and length. We will contact agents and vendors working on our behalf on the tour to be certain they are able to meet your specific needs. We require all passengers to be seated in regular coach passenger seats or to be belted onto their mobility device and secured to the floor of the motorcoach. We are committed to following ADA regulations and to making your tour as pleasant and comfortable as possible. Your comfort and safety is our first priority.
WHAT ABOUT CRUISES & OTHER TOURS?
The tour policies outlined in this document apply to domestic bus tours only. For a more comprehensive tour protection plan, we recommend exploring USI Affinity Travel Insurance Services: https://my.travelinsure.com/uma/fullingtontours.
Passengers should arrive a minimum of 15 minutes prior to the designated pickup time.
We advise that you remain at pickup location 30 minutes from the designated pickup time prior to calling us or leaving the pickup point.
Every effort will be made to accommodate the planned itinerary for each trip; however each itinerary is subject to change with or without prior notification.
Fullington Trailways, LLC reserves the right to change published pricing in the event the costs to Fullington Trailways, LLC are adjusted by the attraction or venue.
One piece per passenger for 2 - 7 days. Should not exceed 62" combined length, width, height, and should not weigh more than 50 pounds.
Two pieces per passenger for 8 or more days; must pack 1 bag for first half of trip; 1 for second half.
One carry-on bag (14" x 8" x 12") per passenger.
Hotels will handle only one piece of luggage per passenger.
FOOD & BEVERAGES
Large coolers will be stowed in the luggage compartment.
Small coolers must be stowed under your seat.
Alcoholic beverages are not permitted. The driver and/or escort may inspect any or all coolers and dispose of alcoholic beverages. Passengers under the age of 21 may not have alcoholic beverages at any time during the trip duration.
Seats are typically not assigned or reserved, however exceptions apply based on needs or large groups traveling together. On multi-day trips seats may be rotated at the discretion of the driver and/or escort.
Due to the double seat configuration, you may be required to sit with another solo passenger in order to accommodate passengers traveling together.
All individual passengers must be 18 years old or older. Minors must be accompanied by a responsible adult.
Cash, Check & Money Orders
Credit Card Payments: Note, effective 1/1/17, payments made by credit card are subject to a Convenience Fee.
We reserve the right to refuse to transport a person who is considered objectionable, such as:
A person believed to be under the influence of intoxicating liquor or drugs.
Exhibits an incapability to take care of him/herself.
Causes public inconvenience, annoyance or alarm, or recklessly creates a risk such as fighting, unreasonable noise, obscene language or gestures.
Exhibits hazardous or offensive action or behavior.
Refuse to comply with any lawful rule or regulation of Fullington Trailways, LLC.
TOBACCO USE / SMOKING
A "No Smoking" policy has been adopted on all tours. Rest and meal stops occur frequently and should accommodate smokers. In addition we ask that all passengers refrain from all tobacco as well as electronic cigarettes and from wearing perfume and/or cologne on the motorcoach.
PROOF OF U.S. CITIZENSHIP
Proof of U.S. Citizenship is mandatory and must be carried with you when departing the U.S. This applies to all passengers ages 15 and older.
Visit www.travel.state.gov or for the latest immigration/passport requirements for the country you are visiting.
Fullington Trailways, LLC acts solely as selling agent for transportation (whether by motorcoach, rail, boat, air or other means) and non-transportation services (including but not limited to hotel/motel, restaurants, sightseeing, and amusements) sold or arranged by it; and Fullington Trailways, LLC does not assume responsibility for any damage, loss, delay, injury, or accident due to any act or default on the part of any company or persons engaged in providing transportation, lodging, sightseeing, or other services which are a part of these tours. In addition, Fullington Trailways, LLC will not be responsible for (i) mechanical breakdowns, government actions, weather, acts of God, or other circumstances beyond its control, (ii) passengers failure to obtain required documentation, including passports, visas, and health certificates, (iii) overbooking by the hotel and hotel imposed surcharges, (iv) passengers failure to follow instructions, including but not limited to check in and out times and baggage handling, and (v) inconvenience generated by strike or other work stoppage involving the heretofore referenced independent firms. We anticipate no changes in the published tours, but reserve the right to withdraw, alter the schedule, change the routing and tariffs at the time of printing, and are subject to change before departure. The right is reserved to cancel any tour prior to departure and in such case all payment will be refunded. Fullington Trailways, LLC is NOT responsible for items left on the bus.