(814) 765-7871 or (800) 252-3893 (PA ONLY)
OUR LINES ARE OPEN FROM 8 A.M. – 5 P.M. MONDAY - FRIDAY
DEPOSITS (effective 1/1/16)
All deposits are due one week (7 days) after a reservation is made, unless the date of the trip is within that time period, then payment in full is required at time of reservation. Passengers will not receive bills for tours in the mail or on-line, instead payment should be made via mail, in person or by credit card. When sending payment via the mail, please include a note specifying the tour, date and names of passengers. Credit card payments are accepted online, in person or over the phone. Receipts for credit card payments will be forwarded via mail or email. Receipts for other forms of payment will be sent via email or upon request. * If payment is not received within the above described time periods, Fullington Trailways reserves the right to cancel or reassign seating for the tour in question, without notice.
One day tours
A minimum deposit of $25 per person is required within 7 days after reservation is made. Tours requiring advance admission fees or tickets will demand more of a deposit and that amount will be made known when making the reservation. The balance is due 14 days prior to the departure of the tour.
A minimum deposit of $50 per person is required within 7 days after reservation is made. The balance is due 30 days prior to the departure date.
Multiple day tours (3 days or more)
A minimum deposit of $150 per person is required within 7 days after reservation is made. The balance is due 30 days prior to the departure date. A 5% discount is honored if trip is paid in full by cash or check only 45 days prior to the departure date. Does not apply to FABCo Private Charters, Collette Vacations or Voyager VIP Cruises.
Please allow 14 business days for refund processing. If Fullington Trailways cancels a tour due to lack of adequate bookings, a full refund will be issued in the same form of payment.
One day tours
A full refund will be issued when cancellation is received 15 days or more prior to the tour's departure date. A 75% refund will be issued when cancellation is received within 4-14 days prior to the tour's departure date. No refund will be issued when cancellation is received 3 days or less prior to the tour's departure date.
Any refund will be based on the admission policy when cancellation is received 31 days or more prior to the tour's departure date. A 75% refund of the transportation charges will be issued when cancellation is received within 4-30 days before the tour's departure date. No refund will be issued when cancellation is received 3 days or less prior to the tour's departure date.
Multi-Day (3 days or more) tours
Any refund will be based on the admission/hotel policy when cancellation is received 31 days or more prior to the tour's departure date. A refund of 75% of the cost of transportation will be issued when cancellation is received within 4-30 days prior to the tour's departure date. No refund will be issued when cancellation is received 3 days or less prior to the tour's departure date.
FULLINGTON TOUR PROTECTION PLAN
For cancellations received 3 days or less prior to the tours departure dates, a 75% refund will be honored in the event of:
·Death of immediate family member or travel companion
·Personal illness or illness of travel companion.
Supporting documentation will be required. Does not apply to FABCo Private Charters, Collette Vacations or Voyager VIP Cruises.
Please call 800-252-3893 to make a reservation; or come into any of our offices in person
You may also send us an email from our website at email@example.com and we will get back to you the following business day.
Passengers should arrive a minimum of 15 minutes prior to the designated pickup time
We advise that you remain at pickup location 30 minutes from the designated pickup time prior to calling us or leaving the pickup point
Every effort will be made to accommodate the planned itinerary for each trip; however each itinerary is subject to change with or without prior notification
Fullington Trailways, LLC reserves the right to change published pricing in the event the costs to Fullington Trailways, LLC are adjusted by the attraction or venue
One piece per passenger for 2 - 7 days. Should not exceed 62 combined length, width, height, and should not weigh more than 50 pounds
Two pieces per passenger for 8 or more days; must pack 1 bag for first half of trip; 1 for second half
One carry-on bag (14 x 8 x 12) per passenger
Hotels will handle only one piece of luggage per passenger
FOOD & BEVERAGES
Large coolers will be stowed in the luggage compartment
Small coolers must be stowed under your seat
The driver and/or escort may inspect any or all coolers and dispose of alcoholic beverages. Passengers under the age of 21 may not have alcoholic beverages at any time during the trip duration
Seats are not assigned or reserved. On multi-day trips seats may be rotated at the discretion of the driver and/or escort
Due to the double seat configuration, you may be required to sit with another solo passenger in order to accommodate passengers traveling together
All individual passengers must be 18 years old or older; minors must be accompanied by a responsible adult
We reserve the right to refuse to transport a person who is considered objectionable, such as:
A person believed to be under the influence of intoxicating liquor or drugs
Exhibits an incapability to take care of him/herself
Causes public inconvenience, annoyance or alarm, or recklessly creates a risk such as fighting, unreasonable noise, obscene language or gestures
Exhibits hazardous or offensive action or behavior
Refuses to comply with any lawful rule or regulation of Fullington Trailways, LLC
A No Smoking policy has been adopted on all tours. Rest and meal stops occur frequently and should accommodate smokers
PROOF OF U.S. CITIZENSHIP
Proof of U.S. Citizenship is mandatory and must be carried with you when departing the U.S. This applies to all passengers ages 15 and older
Visit www.travel.state.gov or www.getyouhome.com for the latest immigration/passport requirements for the country you are visiting
RAINED OUT AND CANCELLED EVENTS
Ticketed venues retain the right to cancel or reschedule their events. If the event does not occur on the originally-scheduled date DO NOT DISPOSE OF YOUR TICKET. This ticket is your property and going to any rescheduled event or obtaining the refund is your responsibility. If the event is cancelled after the bus arrives:
There will be no refunds for the transportation portion of the tour as the transportation has been provided
As a courtesy we will try, but not guarantee, to provide transportation for the rescheduled event at an additional charge
CUSTOMERS WITH DISABILITIES
Fullington Trailways, LLC is pleased to serve our guests with disabilities. At the time you make your reservation please assist us to know how we may best accommodate you. If you use a mobility device, we will need to know its weight, height, and length. We will contact agents and vendors working on our behalf on the tour to be certain they are able to meet your specific needs. We require all passengers to be seated in regular coach passenger seats or to be belted onto their mobility device and secured to the floor of the motorcoach. We are committed to following ADA regulations and to making your tour as pleasant and comfortable as possible with your comfort and safety being our first priority.
Fullington Trailways, LLC acts solely as selling agent for transportation (whether by motorcoach, rail, boat, air or other means) and non-transportation services (including but not limited to hotel/motel, restaurants, sightseeing, and amusements) sold or arranged by it; and Fullington Trailways, LLC does not assume responsibility for any damage, loss, delay, injury, or accident due to any act or default on the part of any company or persons engaged in providing transportation, lodging, sightseeing, or other services which are a part of these tours. In addition, Fullington Trailways, LLC will not be responsible for (i) mechanical breakdowns, government actions, weather, acts of God, or other circumstances beyond its control, (ii) passengers failure to obtain required documentation, including passports, visas, and health certificates, (iii) overbooking by the hotel and hotel imposed surcharges, (iv) passengers failure to follow instructions, including but not limited to check in and out times and baggage handling, and (v) inconvenience generated by strike or other work stoppage involving the heretofore referenced independent firms. We anticipate no changes in the published tours, but reserve the right to withdraw, alter the schedule, change the routing and tariffs at the time of printing, and are subject to change before departure. The right is reserved to cancel any tour prior to departure and in such case all payment will be refunded. Fullington Trailways, LLC is NOT responsible for items left on the bus.